1. Who we are

This Privacy Policy explains how ​Vivify U (Pty) Ltd (Registration Number: 2020/574327/07), trading as Vivify U (“Vivify U”, “we”, “us”, “our”), collects, uses, stores and protects your personal information when you visit www.vivifyu.co.za, book or use our services, buy from our shop, or contact us.

We are committed to protecting your privacy in line with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African law.

Information Officer: [Ricky Huyser]
Email: [ricky@vivifyu.co.za]
Phone: [0825560621]
Address: [1061 Frederiek Lane, Centurion]

2. Information we collect

We only collect information that is necessary for the services you choose to use. This may include:

Identity and contact information: your name, surname, ID or passport number (where required), date of birth, gender, email address, phone number and physical or delivery address.

Health and performance information (special personal information): medical history, current medications and supplements, metabolic scan results, VO2max and other fitness test results, body composition, blood test results, hormonal information, injury and rehabilitation history, nutritional information, and training and performance data.

Booking and transaction information: appointment bookings, programme subscriptions, purchase history, and billing details. Card payments are processed by our third-party payment providers, and we do not store your full card details.

Communication information: messages, enquiries and feedback you send us by email, WhatsApp, social media, our website forms or any other channel.

Website and technical information: IP address, browser type, device information, pages visited and cookie data (see section 10).

3. How we collect your information

We collect information:

• directly from you, when you complete forms, intake questionnaires, bookings or purchases, or when you communicate with us;

• through testing and assessments performed at our facility, such as metabolic scans and performance testing;

• from third parties with your consent, such as laboratories, doctors or other healthcare practitioners involved in your care;

• automatically, when you use our website.

4. Why we use your information

We use your personal information to:

• provide, personalise and manage our performance, wellness, rehabilitation and nutrition services;

• conduct and interpret assessments and design your programmes, protocols and treatment plans;

• process bookings, orders, payments and deliveries;

• communicate with you about your appointments, programmes, results and orders;

• recommend suitable products and supplements;

• respond to your enquiries and provide support;

• improve our services, website and client experience;

• comply with our legal, regulatory and record-keeping obligations;

• send you marketing communications, but only where you have agreed to receive them (see section 9).

5. Health information and consent

Health information is special personal information under POPIA and receives a higher level of protection. We will only process your health information:

• with your explicit consent, which we obtain before any assessment or service begins; or

• where otherwise permitted by POPIA.

You may withdraw your consent at any time by contacting our Information Officer. Withdrawing consent may mean we can no longer safely provide certain services to you. It does not affect processing that happened before you withdrew.

6. Who we share your information with

We do not sell, rent or trade your personal information. We only share it where necessary, and only with:

• healthcare practitioners and laboratories involved in your care, with your consent;

• service providers (“operators”) who help us run our business, such as our website and booking platform (Wix), payment processors, courier services, email and communication tools, and IT service providers. These providers may only use your information to perform services for us and must keep it secure and confidential;

• suppliers and compounding partners, only where needed to fulfil a product or order you have requested;

• authorities or regulators, where we are required to by law, court order or to protect our legal rights.

7. Cross-border transfers

Some of our service providers, including our website platform, may store or process information on servers outside South Africa. Where this happens, we take reasonable steps to make sure the recipient is bound by laws, binding agreements or policies that give your information a level of protection substantially similar to POPIA, as required by section 72 of POPIA.

8. How we protect your information

We take appropriate and reasonable technical and organisational measures to protect your personal information against loss, damage, unauthorised access and unlawful processing. These measures include access controls, password-protected systems, secure storage of physical records, and confidentiality obligations for staff and service providers.

If we have reasonable grounds to believe that your personal information has been accessed or acquired by an unauthorised person, we will notify you and the Information Regulator as required by POPIA.

9. Marketing

We will only send you newsletters, promotions or other marketing communications if you have opted in, or if you are an existing client and the marketing relates to similar services or products. Every marketing message will include a way to unsubscribe, and you can opt out at any time by contacting us.

10. Cookies

Our website uses cookies and similar technologies to make the site work, remember your preferences and understand how visitors use the site. You can manage or disable cookies in your browser settings. Disabling some cookies may affect how the website works.

11. How long we keep your information

We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Health and assessment records may be kept for longer periods where required by law or for the continuity of your care. When information is no longer needed, we securely delete, destroy or de-identify it.

12. Children

Some of our services, such as athlete programmes, may be used by people under 18. We only collect and process a child’s personal information with the consent of a parent or legal guardian, who may exercise the child’s rights under this policy.

13. Your rights

Under POPIA, you have the right to:

• ask whether we hold personal information about you, and request access to it;

• ask us to correct, update or delete your personal information;

• object to the processing of your personal information on reasonable grounds;

• object to direct marketing at any time;

• withdraw your consent where processing is based on consent;

• lodge a complaint with the Information Regulator.

To exercise any of these rights, contact our Information Officer using the details in section 1. We may need to verify your identity before responding. Requests for access to records may also be made under the Promotion of Access to Information Act (PAIA).

14. Complaints

If you have a concern about how we handle your personal information, please contact our Information Officer first so we can try to resolve it. If you are not satisfied, you may lodge a complaint with:

The Information Regulator (South Africa)
Website: https://inforegulator.org.za

15. Third-party links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to read their privacy policies.

16. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with its effective date shown at the top. Where changes are significant, we will take reasonable steps to notify you.

17. Contact us

For any questions about this Privacy Policy or your personal information, contact:

Vivify U – Information Officer
nformation Officer: [Ricky Huyser]Email: [ricky@vivifyu.co.za]Phone: [0825560621]Address: [1061 Frederiek Lane, Centurion]